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Customer Feedback

We have a large number of customers expressing their recognition of us through chats or videos. We love them！

This testimonial was recorded when our brand was known as Winskys and the machine was the ST530 — the predecessor to our current WT103. The customer's experience reflects the same core technology, now further enhanced under the WINNEO brand.

 

Terms of Service

1. This machine has a one-year warranty from the date of purchase. If it is used normally and maintained according to the instructions, the faulty parts will be repaired or replaced free of charge
2. WINNEO's professional engineering team will provide you with free technical consultation and other services
3. The response time of customer service is within 24 hours
4. After the warranty period expires, software and hardware support and services are still provided, and lifelong maintenance of the equipment is provided

FAQ

1. How to quickly purchase the right machine from us?
① Sending pictures of the products you want to label will help us better help you determine the model
② Fill in your product size (L * W * H); If it is a bottle: diameter + height
③ Send the picture of the label to be pasted
④ Label size (L * W)
⑤ The labeling speed you require
⑥ Are there other products that need to be labeled
⑦ Labeling position: half circle/full circle/front + back, etc.

2. How to ensure packaging and logistics safety?
① Our products are packaged in sturdy wooden boxes and fixed in all directions and safely.
② According to customer needs, we often use international logistics such as DHL, FedEx, UPS, as well as professional multinational freight forwarders and various Haipai channels to ensure the safety of goods

3. Delivery time and logistics time of goods
① The delivery time of standard machines is usually 3-5 days; The delivery time of non-standard machines is usually 7-15 days; The delivery time of customized machines needs to be determined after discussion
② The logistics time of goods depends on the logistics method you choose, please communicate with us in detail

4. How can I get more information?
You can contact us for more detailed information and we will give you the most satisfactory answer.